About Me

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I've been crocheting for over 30 years, and come from a family of yarn and fabric artisans. I learned to sew from my Grandmother who made several quilts a year entirely by hand...one for each child, grandchild, and great-grandchild. Life situations and changes caused me to take a chance and open my first Etsy shop in Feb. 2011. A few successful months later, I opened my second Etsy shop as BeccaTheBaker...and later in 2011 opened my third Etsy shop as BeyondCrochetToo. I'm a single mother of 2 teenagers (a girl and a boy), plus 2 cats. I'm a 5th generation Native Californian (Northern California. And am happy to be back on the West Coast in the Pacific Northwest where I belong.

Thursday, August 4, 2011

WHY?

I just don't understand it.

For the second time in about a month, I've experienced an Etsy seller that has forgotten my order. :(

I wait and wait for my purchase to arrive, and check my emails and Paypal account for SOME kind of verification that the item was sent...after all, in BOTH cases my Etsy purchases/invoices were MARKED as being sent! That should mean that they were indeed sent out on the day it says right? - Honesty in business, especially a small handmade business SHOULD be high on the list of priorities. At least it is for me and most other sellers I have been fortunate enough to know.

But, not with these sellers apparently. And to make it worse, when I try to politely contact them and ask if they have a tracking number for my package that says it was sent out on a specific date, I get lies or no response at all. - The one that actually DID respond to my convo said that she had had issues with Paypal's shipping labels and all the packages she sent out were returned and she had to hand-write them all over again. - Feasible and I had believed her....she even changed the shipping date on Etsy to reflect the new date the item was sent (marked shipped out 2 days prior to our conversation). - Then my package finally arrived and was postmarked as being shipped the day AFTER contacted her...3 days later than the date she claimed to have re-mailed it! BAD, BAD BUSINESS!!!

As a fellow Etsian Seller, I know how it can get overwhelming at times. Stuff happens, and although I have yet to misplace an order...I do understand how easily it can happen for the busier shops like the one mentioned. BUT, if I had just gotten the truth and an apology for the error, I would have been happy. I never asked for any money back, or any type of future discount or anything else other than the order that I paid for...even though my item finally arrived nearly a FULL MONTH after I had purchased it!

As for the second shop - I waited 8 days to contact them from the time the purchase was made and I received no reply. The only thing that happened was the shipping date was changed to the date of my contact. That was 6 days ago and I still have not received my purchase or any contact back from the seller. In this case the item I purchased is an inexpensive book printing, but that shouldn't matter. The only thing that should matter is that someone liked what you are selling enough to buy it - AT the price you are offering it for - and all effort should be made to make sure that customer gets their purchases in a timely manner. IF (as in this seller's case) your shop states that the item will be mailed out in 4 business days, then 14 days should not go by without any signs of that purchase!

In both cases, these shops are offering Made To Order items. And in both cases, they state specific times as to how long it will be before the item(s) ship. And again, in both cases, they have very nice, well-made items....which saddens me even more that they will eventually ruin their reputations and their businesses by showing such little care and respect to their customers. :(

For the first shop, I had decided not to leave any feedback. I only wrote back to the seller letting her know the item did finally arrive and how disappointed I was in the apparent fact that my order was misplaced and I was lied to about it. We run in the same teams, so I'm hoping that she will shape up and be more honest and careful in the future - she has had no negative feedback or even neutral and I did not want to be the first to do so. I DO believe it was a mistake and that she just should have been brave enough to tell me the truth.
As for the 2nd shop, she specializes in digital downloads (which I also purchased and received). It appears that as long as she only has to deal with orders through email, then she gets her orders out quickly. But I have seen since my purchase was made that a few other buyers have left neutral feedback on items that were shipped stating that it took forever to receive them. So we'll see, I'm currently undecided as to how I wish to handle this one. To completely ignore a customer who has a legitimate concern, is extremely disrespectful in my book....we will see.

Thank you for letting me rant and get this off my chest. I hope all of you have much better experiences. And please be kind and courteous to your customers, as you would want a seller to be kind and courteous to you. ;)

4 comments:

  1. I hear you! I sell on Etsy and feel like I am a great seller. I contact buyers and thank them for their purchases. I pack and ship items right away and love to include a handwritten note.

    As for my purchases on Etsy, I have mostly been disappointed by the service and it completely shocks me when sellers do not respond to you. I hope everything gets sorted out and I think no matter how large or small your order is you are an important customer!

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  2. Thank you for commenting Debbie.
    And thank you for being a great Etsy seller!! :)

    Great shop and very nice blog.

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  3. Ooh, that is bad! I haven't any experiences as a buyer like that but one seller gave me a coupon code simply because she got the order out a day later than she'd planned. That was great customer service and I'd expect that with your experiences, they both should have at the very least offered you that!

    As a seller, I've only gotten one neutral feedback and I was (am) so sad about it! It doesn't make your percentage go down but I was frustrated because the buyer said my hair clip wasn't burgundy as I'd mentioned, but was more maroon. I'd think that most people know that colors on computer monitors can vary and that color words are often subjective (I use wikicolors.com). Oh well... hopefully I won't ever get negative feedback!

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  4. Thank you Tricia for sharing your experiences. :)

    Your shop items are very cute!! I'm sorry to hear that you got a neutral feedback - I'd be sad too. And over such a silly thing like what sounds like a VERY slight color variance.

    Thank you for following and best of luck with your shop. :)

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